These FAQs are designed to answer questions about visiting the Conservators Center.

For questions related to the history and mission of our organization, please click here.
For questions related to the care of our animal residents, please click here.

How do I schedule a tour at the Conservators Center?
Do I have to purchase a reservation in advance?
Where is the Conservators Center located?
Do you have handicapped access?
Can my organization receive free tickets for a raffle or auction?
Can my group or organization get a special discount?
Can I make a donation?
What should I wear?
Can I take photos and videos of the animals?
Does anyone have hands-on contact with your animals? Can I touch them?
What happens if it rains or snows?
Are there any age restrictions?
Are the animals in enclosures, or do we drive through the facility?
How much walking is involved?
Can I bring a stroller, wheelchair, walker, or scooter?
Are there bathrooms along the way?
Can I bring my pet?
Why do you have guided tours instead of just letting me look at animals on my own?
Will I see every animal along the tour path?
Can I buy a gift certificate?
Do you offer private tours?
Why am I being charged taxes and a service fee?

Q: How do I schedule a tour at the Conservators Center?

A: Visiting the Conservators Center is easy, and scheduling is done entirely online. You will be scheduling your tour through our reservation partner. If you’re unsure what tour type is right for you, visit our tour page and browse the descriptions. We have lots of options!  We can’t wait to meet you!

Q: Do I have to purchase a reservation in advance?

A: Yes. Please do not arrive without making a reservation, or it is likely you will be unable to visit our residents. Additionally, we are only open to the public on Saturday and Sundays (and some extended holiday weekends), so attempting to visit on a weekday is not appropriate without a field trip or Premium Experience reservation.

Q: Where is the Conservators Center located?

A: Although the Postal Service gave us a Burlington address and our P.O. box is in Mebane, we’re proud to be located in Caswell County, North Carolina. We do not suggest using a GPS because many GPS programs cannot accurately locate us (some even take you 20 minutes away). You will be provided detailed directions when you purchase your tickets, and we highly recommend printing the directions provided here, as many lose cell service on the way to our park.

Q: Do you have handicapped access?

Our building is ADA accessible.  Our gravel, outdoor tour paths are not wheelchair-friendly.  We have 2 small golf carts on site with limited availability of seats and drivers for guests with physical disabilities.    We cannot promise availability for all tours and this is best arranged by calling our gift shop at least several days ahead of the desired tour.

The weight limit for guests on a golf cart is 350 lbs total.   There is 1 rear-facing bariatric-sized bench seat available on a cart and one front-facing seat that fits a person about 225 lbs or less comfortably.  If you need the bench-seat accommodation, please let us know when you call (336) 421-0883 at least several days prior to your tour to make arrangements.

Q: Can my organization receive free tickets for a raffle or auction?

A: The Conservators Center is a nonprofit organization that receives no government funding. In order to provide high-quality care for our residents, we depend on every dollar we earn through our award-winning tours and programs. We appreciate your understanding that we are therefore unable to provide free tour tickets.

Q: Can my group or organization get a special discount?

A: The Conservators Center is a nonprofit organization that receives no government funding. In order to provide high-quality care for our residents, we depend on every dollar we earn through our award-winning tours and programs. We appreciate your understanding that we are therefore unable to provide special discounts.

Q: Can I make a donation?

A: Of course! There is an option to make an additional donation when you purchase your tickets online! Did you know it costs $15.00 to feed a lion or a tiger for a day? Caring for our animals is no small job, and the Conservators Center receives no government funding. All gifts are greatly appreciated. The Conservators Center is a 501(c)(3) nonprofit organization (EIN# 56-2149941 and all donations are tax deductible. Learn more about donating here.

Q: What should I wear?

A: The Conservators Center is an outdoor facility that was built, first and foremost, with the care and well-being of our animal residents in mind. We have an unpaved, gravel tour path that is about 3/4 of a mile, and you may be walking in muddy areas. Open-toed shoes or heels are not recommended. Please check the weather before your visit, and dress appropriately for the temperature.

Q: Can I take photos and videos of the animals?

A: Yes. We encourage you to bring your camera! If you want to get shots at a close range without fencing, consider scheduling a Photo Safari with an experienced escort who will take you to places you cannot go on other types of tours.

Q: Does anyone have hands-on contact with your animals? Can I touch them?

A: Guests are not permitted to touch or handle our animals at any point on their tour. We are serious about safety; any visitor who touches or makes an attempt to touch any of our animals will be asked to leave without a refund.

At the Conservators Center, animal-handling responsibility is left to a small number of highly trained staff who maintain an appropriate level of contact with certain animals that allows them to provide for husbandry needs. For the big cats, this allows our keepers to accomplish medical care through the fence (this is called “protected contact”) in a manner that reduces stress to the animal, negating the need for unnecessary anesthesia or tranquilizing to achieve simple but critical husbandry goals, like administering oral medicine and vaccines. Some staff members are trained for full contact with smaller species, which also allows them to provide basic medical care without putting an animal under anesthesia.

Q: What happens if it rains or snows?

A: Our tours are rain or shine; we do not generally cancel for light rain. However, in the event of dangerous weather, we will do our best to determine whether tours will be cancelled 24 hours prior to the start time. If tours are cancelled, you will receive an email and a phone call/voicemail via the contact information you provide during reservation. In the event of cancellation,  you may transfer your reservation to an alternate day.    Tickets are non-refundable. 

Due to the timing of evening tours, it can be difficult for our staff to make adjustments when the weather forecast shifts as the day goes on. To more accurately gauge the weather, our policy is to cancel tours by 11am on the morning of your tour if conditions look unfavorable. We appreciate your understanding that you will need to keep an eye on the forecast and dress for unpredictable weather when you reserve space on any of our tours.

Q: Are there any age restrictions?

A: No. However, if you are bringing a small child, please keep their attention span, energy level, and general needs (such as meals and naps) in mind when you select a tour time. Please plan to be considerate of our other guests if your child becomes disruptive. We suggest considering our Whiskers & Tails or Family Adventure tours for young animal lovers!

Q: Are the animals in enclosures, or do we drive through the facility?

A: The Conservators Center is not a drive-through facility with animals that roam. Our residents are housed in enclosures that are constructed and outfitted to meet the specific needs of the residents housed within. There are barriers on our tour path to remind you to maintain an appropriate distance.

Q: How much walking is involved?

A: Our tour path is about 3/4 of a mile.

Q: Can I bring a stroller, wheelchair, walker, or scooter?

A: No, we do not allow these inside the park. Our tour building and gift shop are ADA-accessible. Most of our tour path is crushed gravel, which would make for a very unpleasant ride with risks of tipping or getting stuck.

Our building is ADA accessible.  We have 2 small golf carts on site with limited availability of seats and drivers for guests with physical disabilities.    We cannot promise availability for all tours and this is best arranged by calling our gift shop at least several days ahead of the desired tour.

The weight limit for guests on a golf cart is 350 lbs total.   There is 1 rear-facing bariatric-sized bench seat available on a cart and one front-facing seat that fits a person about 225 lbs or less comfortably.  If you need the bench-seat accommodation, please let us know when you call (336) 421-0883 at least several days prior to your tour to make arrangements.

Q: Are there bathrooms along the way?

A: Restrooms are available at our Visitors’ Center. We do not have any scheduled bathroom stops along the tour, but if you need to step out in the middle of your tour, we can accommodate you.

Q: Can I bring my pet?

A: We do not allow any unauthorized animals on the premises, which includes our driveway and parking lot. Please leave all dogs, cats, and other furry critters at home. If you are traveling with a pet and intend to visit our facility, please consider boarding them in a local kennel for the duration of your tour. We will not tolerate animals being left unattended inside vehicles on our property at any time of year. We thank you for your cooperation!

Q: Why do you have guided tours instead of just letting me look at animals on my own?

A: The Conservators Center is not a zoo. It was created, first and foremost, to meet the needs of the residents. You will see wild animals up close (as little as 5 feet). That means we always require guides or docents to ensure the safety of our residents and our guests. Also, our tours are fun! You will learn a lot from your guide, who has been specially trained to lead this tour so they can tell you great stories and answer all kinds of questions.

We periodically offer what we call “walkabout events” that allow you to wander our facility and talk to docents stationed throughout the park to ensure safety and answer questions. The best way to learn about these events is to subscribe to our e-newsletter or “like” us on Facebook . We offer a variety of ways to learn about and enjoy the unique personalities of our residents. Most who visit want to return for other experiences.

Q: Will I see every animal along the tour path?

A: Although our tour guides make every effort to encourage our residents to greet tour groups, you may not see every animal along the tour path. We never try to force our animals to perform or show themselves to tour groups; they decide how visible they want to be. Most are happy to see visitors, but a few disappear into their den boxes at certain times of day. For example,it is highly unlikely you will see our nocturnal species (genets, Geoffroy’s cats, and kinkajous) during a daytime tour.

Q: Can I buy a gift certificate?

A: Yes! This is a popular option for holidays and special occasions. 

Q: Do you offer private tours?

A: Yes! Premium Experiences are a popular option for those who want to design their own private adventure. With this option, couples, families, and groups of friends have their own guide to cater their experience to their interests.

Q: Why am I being charged taxes and a service fee?

A: Beginning in 2014, tax laws for the state of North Carolina changed to include admission charges to entertainment events, including our tours and events. The service fee covers the cost of our reservation partner, Zozi. Partnering with Zozi kept us from having to hire additional staff to manage reservations, which would have actually led to even higher ticket prices.